![]() ![]() The way your refund is processed depends on your original payment method. Your refund will be issued after we receive your item(s) at the Apple returns centre. Your refund will be processed at that time. An Apple Specialist will assist you with your return. You can always return the item to Apple Retail Store. We recommend using the original packaging if you are returning a computer. ![]() Our carrier will contact you within two (2) business days to arrange collection. Once you've submitted your return request, you'll receive an email confirmation with your return details. If you have multiple items to return, you may pack them in a single box with the packing slip. Affix the pre-paid label to the outside of your return box. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Next, verify the return item and the return address on your pre-paid return label. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box. Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. Note: If you need assistance or do not have an Apple ID, please call On the next page, select the item you would like to return and click the Continue button. Locate the item you want to return and click the Return Items link. To return an item to Apple, sign in to online Order Status with your Apple ID and password.Īfter you sign in, you will see the items on your most recent order. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation. Please visit online Order Status or call 1800-MY-APPLE to request a return. ![]() A 15% restocking fee will be assessed on closed box returns (per unit). A 25% open box fee will be assessed on any opened unit (per unit). If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. For iPhone/iPad returns, please refer to the iPhone/iPad Return Policy section below. Returns are subject to the Apple Online Store Terms and Conditions. All purchases made after 25 December 2023 are subject to the Standard Returns Policy. Please note that all other terms and conditions provided in the Apple Store Online Sales and Refunds Policy are still applicable with respect to such products purchased. Holiday Returns PolicyĮligible products at the Apple Store Online that are received between 3 November 2023 and 25 December 2023 may be returned before 8 January 2024. To return an item, please visit online Self Service for assistance 24 hours a day, or call 180, Monday - Friday 9am to 9pm, Saturday - Sunday 10am to 9pm. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.
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